Support

We’re here to help Glide users in every App Store country. Last updated: July 28, 2026

Contact Glide Support Email trantrongdai926@icloud.com with your Glide handle or account email, device model, iOS version, and a short description (screenshots welcome). We typically reply within 1–3 business days.

Quick help

  1. Can’t sign in — Confirm email/password or use Sign in with Apple. If you see “Profile missing”, contact support with the email you used.
  2. Live room only shows cover — Check network; first open may buffer. Leave and re-enter the room, or update to the latest Glide build.
  3. Coins / IAP — Purchases go through Apple. Restore purchases in Wallet if needed; coin balances are non-cash and non-transferable.
  4. Report or block — Use ⋯ on a post, profile, chat, or live room. Blocked users won’t appear in your normal discovery paths.
  5. Delete account — Settings → Delete Account. This removes your Glide profile and associated content subject to legal retention.

FAQ

What is Glide?

Glide is a swim and training social app: Discover live streams, share Circle posts, message friends, and send virtual gifts with coins.

Do I need an account?

You can browse Discover and Circle as a guest. Login is required for chat, posting, following, coins, and gifts.

How do coins and gifts work?

Coins are purchased via Apple In-App Purchase and can be spent on virtual gifts in live rooms or chats. They have no real-world cash value and are not redeemable for money.

How do I change my avatar or intro?

Open Mine → Edit Profile. You can update display name, bio, and avatar from your photo library.

Is my data sold?

No. See our Privacy Policy. We do not sell personal information.

How do I request data deletion?

Use in-app account deletion, or email trantrongdai926@icloud.com from the address linked to your account.

Safety

Glide provides report and block tools. Do not share passwords or payment details outside Apple’s purchase flow. If you see harmful content, report it and contact support.